1. Can I send feedback about the site?
   
2. I forgot my password. What do I do?
   
3. Do I have to register with the site?
   
4. What is the Summary of Shipments report?
   
5. Can anyone view report data?
   
6. How do I report problems with the site?
   
7. Can I put report data in graph form?
   
8. How can I organize data according to my fiscal year obligations?
   
9. I've chosen my report parameters and nothing happened. What do I do?

Q.  Can I send feedback about the site?

1. Yes. We invite you to do so!

   If you would like to provide feedback on any aspect of the RHInterchange site, you can do so by clicking Contact Us at the top of the page.

   The Contact Us form will be displayed.

   Click in the From (Email Address) field and type your email address. Please take care to ensure that you enter the correct address. If you are already logged in to the site, your email address will fill in automatically.

   Click in the Message Body field and type your comments and/or questions.

   After you enter your comments and/or questions, click Send Message.
   

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Q.  I forgot my password. What do I do?

1. If you forget your password, you can acquire it as follows:

   Click here to request a password reminder.

   Alternatively, to get to the login page, go to the RHInterchange home page and select the Shipment History option from the drop-down list under Select Report. Under the Password prompt, click Forgot your password?. This link allows you to request that your password be sent to you by email.

   You will be prompted to enter your username.

   Type your username in the field provided and click Remind.

   Your password will be sent to the email address of the user associated with the username you entered.

   If you have also forgotten your username, please use the Contact Us form to send us your full name, organization and email address with which you might have registered. We will use this information to send you a reminder of your username and password.

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Q.  Do I have to register with the site?

1. Not necessarily. Anyone can access the Summary of Shipments, Value Summary, Quantity Summary and Geographic Summary reports without registering with, or logging in to, the RHInterchange site.

   To access detailed shipment information (e.g., origin, destination, carrier, product, etc.), you must make a registration request. Please see Registering for information on registering with the site.

   Based on the information needs stated in your registration request, you may be provided with a custom report or granted further access to shipping details. Please keep in mind that not everyone who requests registration will be granted full access to the site.

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Q.  What is the Summary of Shipments report?

1. This report contains information about contraceptive supplies provided to more than 140 countries. You can view, by specific country, region, or for the whole world, the quantity and value of contraceptives by method and funding source.

   For descriptions of all the reports available on the RHInterchange website, see Report Descriptions.

   For more detail regarding how quantity and value are reported by each participating procuring organization, please see Notes about the Data.

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Q.  Can anyone view report data?

1. Anyone can access the Summary of Shipments, Value Summary, Quantity Summary and Geographic Summary reports, which include global, regional and country level information about the quantity and value of contraceptives shipped to over 140 countries.

   To access more detailed shipment information (e.g., origin, destination, carrier, product, etc.), you must make a registration request. Please see Registering for information on registering with the RHInterchange site.

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Q.  How do I report problems with the site?

1. If you experience problems with the site, you can report them by using the Contact Us form.

   Click in the From (Email Address) field and type your email address. Please take care to ensure that you enter the correct address.

   Click in the Message Body field and type the nature of the problem(s) you encountered. Please be as specific and detailed as possible.

   After you enter your message, click Send Message.
   

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Q.  Can I put report data in graph form?

1. Yes.

   The Value Summary report has a graphing function. Please see Creating a Graph for more information on how to create a graph from a Value Summary report.

   In addition, data in any report provided on the RHInterchange site can be copied and pasted into any Microsoft Office application.

   An application such as Microsoft Excel is good for creating graphs from captured data. Please keep in mind, however, that any application that makes graphs from captured data can be used.

   Please see Capturing and Saving Data for information on capturing report data.
   

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Q.  How can I organize data according to my fiscal year obligations?

1. The data on the RHInterchange site is organized by shipment date. You can specify any date range, but the shipment date may or may not fall within the fiscal year in which funding for a shipment was obligated, or the year in which the shipment was ultimately received.

   You can manually map individual shipments in the Shipment History report to their funding years, if you know them.

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Q.  I've chosen my report parameters and nothing happened. What do I do?

1. After choosing your report parameters, make sure to click Go to generate the report that corresponds to your chosen parameters.
   

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